Terms of Service

1. Agreement to Terms

By accessing and using Orange WS Platform ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Orange WS Platform provides communication APIs including:

• WhatsApp Business API messaging
• SMS and RCS messaging
• Number verification services
• SIM swap detection
• Device swap detection
• KYC matching services
• Voice services
• Connectivity solutions

3. User Accounts

3.1 Account Creation

To use our Service, you must:

• Provide accurate and complete information
• Be at least 18 years old
• Have authority to bind your organization (if applicable)
• Maintain the security of your account credentials

3.2 Account Responsibility

You are responsible for:

• All activities under your account
• Maintaining accurate account information
• Immediately notifying us of unauthorized access
• Compliance with all applicable laws and regulations

4. Acceptable Use

4.1 Permitted Uses

You may use our Service for legitimate business communications including:

• Customer notifications and alerts
• Marketing communications (with proper consent)
• Two-factor authentication
• Transactional messages
• Customer support communications

4.2 Prohibited Uses

You may not use our Service for:

• Spam or unsolicited communications
• Illegal activities or content
• Harassment, threats, or abusive content
• Phishing or fraudulent activities
• Sharing malware or malicious content
• Violating third-party rights
• Circumventing platform restrictions

5. Billing and Payment

5.1 Pricing

Current pricing is available on our platform. Prices may change with 30 days notice.

5.2 Payment Terms

• Prepaid model: Add funds to your account balance
• Charges are deducted from your balance in real-time
• All prices are in EUR unless otherwise stated
• Refunds are subject to our refund policy

5.3 Taxes

You are responsible for any applicable taxes, duties, or fees related to your use of the Service.

6. Service Availability

6.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted service. Planned maintenance will be announced in advance when possible.

6.2 Third-Party Dependencies

Our Service depends on third-party providers (WhatsApp, Orange, etc.). Service interruptions may occur due to third-party issues beyond our control.

7. Data and Privacy

7.1 Data Processing

We process your data according to our Privacy Policy. By using the Service, you consent to such processing.

7.2 Data Security

We implement industry-standard security measures, but you acknowledge that no system is completely secure.

7.3 Data Retention

We retain data as described in our Privacy Policy and as required by law.

8. Intellectual Property

8.1 Our Rights

The Service and its content are protected by copyright, trademark, and other intellectual property laws.

8.2 Your Content

You retain ownership of content you submit but grant us necessary rights to provide the Service.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We provide the Service "as is" without warranties
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to amounts paid by you in the last 12 months
• We are not responsible for third-party service interruptions

10. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of applicable laws
• Content you submit or transmit

11. Termination

11.1 By You

You may terminate your account at any time by contacting us.

11.2 By Us

We may suspend or terminate your account for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Extended inactivity

11.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Unused account balance may be refunded (subject to our policies)
• We may delete your data according to our retention policy

12. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or platform notice. Continued use constitutes acceptance of modified Terms.

13. Governing Law

These Terms are governed by Spanish law. Disputes will be resolved in Spanish courts, except where EU consumer protection laws apply.

14. Contact Information

For questions about these Terms, contact us at:

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Orange WS Platform regarding the Service.

17. Radar Module — Meta Advertising Services

If you use the Radar module to run advertising campaigns on Meta platforms (Facebook, Instagram, WhatsApp) through the Service, the following additional terms apply.

17.1 Role of the Parties

• You operate advertising campaigns on your own Meta Business Manager, Ad Account and Pages, connected to the Service through OAuth (Facebook Login for Business)
• Meta bills you directly for all advertising spend. MASBUSINESS does not act as an advertising agency and does not intermediate payments for ad spend
• You retain full control over, and responsibility for, all campaigns, creatives, targeting and spend

17.2 Client Responsibilities

• Comply with Meta's Advertising Policies, Community Standards and WhatsApp Business Policy
• Ensure all content, targeting and landing experiences comply with applicable law (including consumer protection, data protection and advertising regulations)
• Obtain all necessary end-user consents for advertising cookies and tracking technologies
• Maintain a valid payment method on your Meta account
• Declare, where applicable, Special Ad Categories (Credit, Employment, Housing, Social Issues, Politics, Health)

17.3 No Warranty of Approval or Performance

We do not guarantee that your ads will be approved by Meta, that they will reach any particular audience, or that they will produce any particular business outcome. Meta retains sole discretion over ad approval, delivery and enforcement. Ad rejections, account-level strikes, audience restrictions or temporary limits imposed by Meta on your Business Manager or Ad Account are your sole responsibility.

17.4 Limitation of Liability Specific to Radar

In addition to Section 9, we are not liable for:

• Advertising spend charged by Meta to your payment method
• Ad rejections, strikes, account disablements or quality-rating changes imposed by Meta
• Changes in Meta's APIs, policies or pricing that affect campaign delivery
• Business outcomes (sales, bookings, leads) attributed or not attributed to campaigns